Frequently Asked Questions

1. Where do you ship?

We currently ship exclusively to the United States.

2. How much does shipping cost?

Shipping is completely free on all orders. There are no hidden fees.

3. How long does delivery take?

Orders are processed within 1–2 business days. Delivery typically takes 5–7 business days after processing.

4. How can I track my order?

Once your order ships, you will receive a tracking number by email. You can track your order through:

DHL Express

Our website tracking portal

5. What payment methods do you accept?

We accept the following payment options:

Visa

MasterCard

American Express

Discover

PayPal

Shop Pay

UnionPay

Google Pay

6. Do you charge taxes?

Taxes (if applicable) are calculated and displayed at checkout.

7. Can I return or exchange an item?

Yes! We accept returns and exchanges within 30 days of delivery. Items must be in new, unused condition.

8. Who pays for return shipping?

Customers are responsible for return shipping costs. Nodill does not charge any restocking fees.

9. How long does it take to get a refund?

Refunds are processed within 10 business days after we receive and inspect your return.

10. How can I contact customer support?

You can reach us anytime at info@nodill.com. Our support team will be happy to assist you.